VISIONEER MAIL-BACK
If you have a Visioneer product, you may use this program to return your device for certified recycling.
Before recycling electronics, consumers should remove all personal data from their electronic equipment by:
- Backing up or transferring any data before deletion, and removing removable media, such as diskettes, CDs, or PC cards.
- Using a software program designed for data erasure such as - DBAN Hard Drive Eraser and Eraser.
If you need help with removing personal data, there are data-erasure software options available to the public. We're happy to help if you need assistance.
How do I know I am eligible to participate in the Dynamic Visioneer mail-back program?
If you live in the United States and have a Visioneer electronic device you are eligible to participate in this program.
Do I have to pay for this service?
No, you do not have to pay to participate in recycling your Visioneer material. The mail-back program covers all shipping and recycling costs. A Dynamic team member will be in touch and send all the material you'll need for shipping.
I need help with erasing data from my device. Can you help with that?
Yes, we can absolutely help. Please fill out the form and we will point you in the right direction.
What if my device is broken? Can I still send it?
Yes, absolutely. That's a sure sign your device needs to be properly recycled. Please let us know that it is damaged. We will provide you with all the supplies you will need to support the return.
District of Columbia Residents - Visioneer has extended its mail-back program to include other manufacturers' devices if you've recently purchased a Visioneer product as a replacement. For example, if you've replaced a broken printer with a new Visioneer printer, you are welcome to recycle the previous one regardless of the manufacturer.
Maryland Residents - Consumers are highly encouraged to delete all data from their devices prior to recycling. Suggested practices are mentioned above. A Dynamic team member is happy to help if you need any assistance.
New York Residents - Visioneer has extended its mail-back program to include other manufacturers' devices if you've recently purchased a Visioneer product as a replacement.
Thank you for recycling your electronics safely and responsibly!
- Begin your recycling request by clicking "GET STARTED" and completing the required information.
- We will email you a prepaid shipping label and, if needed, provide packaging supplies to return your electronic device.
- If you have any questions, please contact Dynamic Lifecycle Innovations at mailback@thinkdynamic.com or call 1-877-781-4030.